Email us and we'll get back to you as soon as we can — usually within one business day.
Please include what you were doing, what you expected, and what happened instead. Screenshots help.
You'll get an email with a link to the transcript — no account needed to view it. If you use Record.org yourself, verify that email address in Profile and shared recordings will also appear inside your own app, including live transcripts of recordings still in progress.
The live transcript appears while you record; the final transcript, speaker labels, and summaries are produced on our servers and usually arrive within a few minutes of stopping. Long recordings take longer. If a recording is stuck for more than an hour, email us.
Recordings are split by voice automatically. When you name a speaker, Record.org builds a voice profile so the same person is recognized in later recordings. You can rename speakers anytime, and remove saved speakers from the app.
You sign in with Apple — we never see a password. Audio and transcripts are stored on our servers so they can be transcribed, summarized, and synced across your devices, and are only visible to you and the people you explicitly share with. We don't sell data or show ads. The app is free.
Delete any recording from the app or web — that removes its audio, transcript, and summaries from our servers. To delete your entire account and everything in it, email support@expaproject.com from the address on your account and we'll confirm and complete it.
Laws about recording conversations vary by place. You're responsible for complying with local law — when in doubt, ask for consent before recording.